Client Support

Discover Luxury has one of the most comprehensive client support guarantees in the industry and if any problems should arise we’re here for you before, during and after your trip.  Our Customer Care Department is available by phone 24/7:

USA & Canada 877-999-0761

International +1 682-606-5408

Before you leave

If your hotel's amenities are not as promised and you haven't left yet, we'll contact you when we learn of a change to a feature or amenity promised by your hotel. If you arrive at your hotel to find that an amenity is not as described on our website--for example the pool is closed--contact us immediately and we'll find a comparable hotel for you at no additional cost (unless you decide to upgrade, which will be at your own expense).

During Your Travels

If you arrive at the hotel and it's overbooked or has lost your reservation we'll work directly with the hotel to get you a room in that hotel or a comparable one at no extra charge to you. Any upgrades, however, will be at your own expense.

If you paid for an upgraded room (such as a room with a view) but didn't get it, call us immediately, and we'll ask the hotel to honor their commitment to you, or find you a comparable room at a comparable hotel at no extra cost (any upgrades will be at your own expense).